Revolutionizing Healthcare
Tuesday, June 19, 2007
| Jeff Gruen
I’m honored to be asked to guest edit this column, especially as it’s a bit of a home coming for me. Earlier in my career (in the mid 1980’s) I spent seven years in Boston which were some of my favorite professional years. I was on staff at MGH and studied at The Harvard Business School and I hope that this column is read by some of my friends from those years, all of whom I urge to comment or contact me. I recognize this entry is a bit longer than most traditional blogs, but I wanted to give a good basis for discussion.
Over the last year I’ve had the occasion to meet with many of the key leaders in healthcare, including medical associations, hospital system CEOs, leading employers, health plan leadership, innovative service and life sciences entrepreneurs, pharmaceutical company executives, government leaders, physician organizations and RHIO leadership. There are some common themes that I have noticed including many types of frustrations with how things work today in healthcare. There is also an emerging sense of extraordinary promise largely associated with the rise of genomics and new diagnostic tools.
I have been reading Walter Isaacson’s new biography of Einstein (a gift from my father) and am struck by the poignancy of the commonly heard quote: “the significant problems we have cannot be solved at the same level of thinking with which we created them.” Recall that Einstein introduced many of his famous ideas (including relativity) in 1905 in one “annus mirabilis”. He then spent a good part of the next 50 years in vain, attempting to prove establish a unified field theory.
We have significant problems in healthcare, some of which may be easily solved, others which may take genius working over the course of decades. But we will certainly be best served if we assure that the next generation entering the field is equipped to creatively address the challenges.
For this reason, I propose this month’s discussion be dedicated to revolutionizing healthcare through revolutionizing medical education. I would like to start the ball rolling by listing a set of books that I think should be on the reading list for all medical students, residents and fellows, together with some reasoning why I’d suggest each book. I recognize the list is eclectic and certainly not standard, but it’s intended to raise issues and stimulate discussion about what kind of change is really needed in healthcare. This kind of honest discussion I hope is the real reason for this column.
Here is my reading list for medical education and training, listed together with a key issue that needs to be addressed as we all take part together in revolutionizing healthcare:
Talking with Patients – Eric Cassell
Issue: The fine art of listening to the patient with both ears and a sixth sense is rapidly facing extinction. As time with patients shortens, physicians' instincts are to act reflexively, when what is called for are better intuitive set of reflexes.
The unsung grandfather of ‘consumer-centered’ medical care, I had the privilege of spending 2 months following Eric around in clinical settings while in medical school. More than anyone I know, he has made a science of the way in which physicians talk to patients. Two of the concepts that are ground-breaking, even today: all medical care flows from the relationship between doctor and patient, and the spoken word is the most important tool in medicine.
The Social Transformation of American Medicine by Paul Starr
Issue: Most physicians have very little understanding of the drama of the evolving role of physicians and hospitals in our society. One can not participate effectively in policy discussions or even local hospital politics without knowing something about the whole movie, not just a few current scenes.
This classic text written over 20 years ago, as Homer might have said, was the seminal text that launched a thousand theses. It certainly launched my interest in entering the healthcare system design fray. A landmark study of the rise of American Medicine throughout the twentieth century and of how medicine acquires authority and position within society, it is essential background for anyone entering the profession who seeks to seriously ponder why physicians and hospitals occupy their current role in society, as well as how and why that role is shifting.
The Birth of the Clinic – Michael Foucault
Issue: To be an effective physician, it’s vital to understand how and why society vests physicians with authority, and how that authority is evolving. To paraphrase Shakespeare, “(better to be) the lords and owners of their faces, (rather than just) the steward of their excellence.”
This is another basic work of sociology that provides perspective and sophistication regarding how medicine gained its current role. A main concept of the book which is particularly enduring is the idea of ‘the medical gaze’, a privileged (some would say professional) way of isolating the patient as a source of study which by its nature is also dehumanizing. Currently, an important part of becoming a physician includes indoctrination and a kind of right of passage to acquire ‘the medical gaze’. From one perspective, Groopman’s concept of listening to patients without prejudice implies a significant modification and even a renouncement of this kind of seeing on the part of physicians.
Foucault is also famous for his idea of discourse, a complex societal construct that has to do with the web of viewpoints that hold a way of conduct in a steady state. It is related idea (although more fundamental) to the more contemporary and famous notion of ‘paradigm’ and ‘paradigm shift’ as used by Thomas Kuhn in The Structure of Scientific Revolutions. One can not hope to understand the shifts occurring, particularly in how Integrated Medicine is viewed in society without understanding Foucault’s work.
How Doctors Think, Jerome Groopman
Issue: The most ”disruptive technology” in healthcare for physicians may be a combination of service innovations like convenience care clinics, and increased access to timely healthcare information for consumers. Together these place pricing pressure especially on basic primary care services. This creates opportunity for physicians if they focus either on becoming expert in preventive medicine, on adding value to more complex cases, and/or on improving patient satisfaction. Most physicians are either not focused on these questions, or do not have a roadmap on how to proceed. Jerome Groopman provides the beginning of a roadmap in his new book.
I like this new book for many reasons. First, the acknowledgement that clinicians are thinking less about their diagnoses, and need to somehow slow down. Second, the specification of the logical fallacies which physicians never learn and to which we are all prone. Third, the strength of its argument that evidence based medicine has important limitations. Finally, Groopman’s insistence that physicians can avoid errors by listening better to patients and by utilizing patients as a partner and their questions as a check on decision-making. This is a marked and important departure from clinical training which tacitly or explicitly teaches physicians that objectivity more or less requires the discounting of patient questions and views of their own diagnosis.
Integrative Medicine – David Rakel
Issue: There are two basic barriers to the more complete integration of Integrated Medicine into the mainstream. The first is the lack of a common language for speaking about safety and efficacy, and the second is the misplaced emphasis on alternative medicines within the Integrative Medicine paradigm. Dr. Rakel addresses both issues by proposing a rating methodology for the safety and efficacy of all modalities, and provides a deeper context for Integrative Medicine that goes well beyond specific “non-standard” treatment modalities.
Ever since David Eisenberg’s landmark study, the field of Integrative Medicine has seemed yearly to gain dramatic new vistas of legitimacy and research dollars. Rakel’s book is written with a strong sense of responsibility and humility. He provides a very even-handed analysis of many therapies, summarizing each chapter with a table that indicates the efficacy/safety profile of the therapies – at least via what is known in the literature. He also proposes a practical paradigm of integrative medicine that emphasizes relationship-centered care, removal of barriers to healing, and a holistic mind/spirit/body approach.