Connected Health and the Medical Home: Savior or Distraction?

Tuesday, May 27, 2008  | Joseph Kvedar, MD


About the author - Joseph Kvedar, MD is the Director of the Center for Connected Health.

The concept of the advanced medical home has made the headlines lately.  The concept is not new – it was first introduced by the American Academy of Pediatrics in the 60’s – but the time is right for increased attention and a fresh look. Why? The growth in chronic illness and the follow on demand for care has brought our current, office-based fee for service primary care system to its knees.  All would acknowledge that a new care delivery model is needed, but there is disagreement on the fine points.

For instance, the employer/payer community has been desperately trying to solve the problem with disease management and wellness programs for the past 10 years or so.  They’ve had limited success, and largely been ignored by health care providers. As we are starting to see the second generation of reimbursement models designed to improve quality and control costs (e.g. pay for performance), providers are finally getting engaged in the dialogue and they have embraced the medical home as their answer to managed care, cost pressures and the like.

The good news is that physicians are entering the dialogue of population management, payment reform and the next generation care models.  It’s taken them a long time to get involved.  The less good news is that the medical home, per se, is not a terribly innovative concept.  It doesn’t fundamentally change the way health care is delivered.  And keep in mind that primary care docs have, for some time, suffered a terrible “Avis/Hertz” complex, vying for the attention of those who set reimbursement policy.  They legitimately feel underpaid and overworked, so you can bet any solution they back will involve better reimbursement for primary care.

The medical home, as envisioned in several available white papers, promotes the concept of team care and coordinated care.  As a patient, imagine that, when you have a question or concern about your care, there is a specialized member of the team (dietician, fitness coach, nurse, NP, PA) to assist you.  This sounds terrific, but an excellent monograph by Paul Keckley suggests that to implement the medical home in this fashion would require an up front investment of $100,000 per doctor and an ongoing increase of expenses by $150,000.  This is clearly not feasible in today’s cost containment climate.

Most writings on the medical home emphasize the care team and refer in passing to the idea of monitoring.  Our work at the Center for Connected Health suggests that the emphasis should be in the other direction; for the right patients, instituting the use of monitoring and messaging technologies with proper integration to providers will result in improved population management, take some of the burden off of primary care physicians and keep costs in check.  So perhaps the right concept is the connected  medical home.  I am interested in your thoughts on this.

 

Member Comments


Nice writing, Joe. You raise questions that medical home advocates, who have much that is sensible to say, need to deal with forthrightly. It's probably time for hard thinking around several potential sticking points. Before too much more time passes, I see two shoes (hmmm, how many legs do we have here?) that will have to drop:

(1) What's the real deal being offered to payers? Professional medical associations representing primary care practitioners are the chief proponents of the medical home idea. They know no extra fees will be forthcoming without a bargain being struck, but what exactly are they putting on the table, other than an offer to make a good-faith attempt to tackle the care coordination problem if -- if -- someone will pay them to do so? I've read the advocates' statements of principles with respect and anticipation. What I find, at least so far, is a general promise to use unspecified health information technologies in care coordination. Other than this, there is a void -- no mention, for example, of having PCPs adopt electronic medical records, which will be needed if care is to be managed in the modern era. To your point, before any bargains can be struck, I suspect payers will want to have the professional associations make much more explicit commitments to minimum care coordination capabilities and competencies.

(2) What does all this mean for specialists? Are the would-be keepers of the medical home proposing a zero sum game? Pay us a fee, and we will reduce inappropriate use -- our call on what that may be -- by, you know, them. The harsh fact is, something very much akin to this may be needed if healthcare is to remain financially solvent. But, as in the omission of specifics around connected health tools, when does the discussion of tradeoffs get real, and when does work towards striking a viable bargain begin?

Still, hey, the discussion has to start somewhere. Advocates of the medical home are doing just that. But soon the discussion will have to get harder....

Michael Barrett

Managing Partner
Critical Mass Consulting

 

Posted by: Michael Barrett
5/28/2008

 

Could anyone tell me of an "all in one", web based portal, designed for family caregivers of the elderly, that currently exists which accomplished the following:
1. remote video surveillance
2. Web cam
3. Geo fencing
4. Data graphing of daily readings for blood glucose, weight, and BP, etc.

Please advise. I can be reached at triplemcr@aol.com

regards,

Chris Ratcliffe

Christopher Ratcliffe


 

Posted by: Christopher Ratcliffe
5/28/2008

 

Hi Joe

This was an interesting read as always!
I think the right concept is the "connected medical home" as you suggest.
As I reviewed some of the referenced documents you identified, it seemed to me that the name "Medical Home" is misleading and confusing. This seems to present a model that is more oriented toward providing community focused medical services (a "Medical Community"). In addition, it presents a business model for physicians to more easily provide services and be compensated within a community. It has nothing to do with the "Home" so why do they use that term? When I read "Medical Home", I immediately envisioned a patient's home connected to a network such that their primary care physician and the support organization that physician has set up is available to provide healthcare services. Ideally there will be intelligent devices in the home to assist the primary care physician to accurately diagnose a condition and remotely prescribe treatment. Perhaps the government should subsidize this approach whereas the patient does not have to travel to the physician's office thereby burning fuel and further polluting our environment.

Glad you are driving so many great initiatives in this space via The Center for ConnectedHealth!

Regards, Paul

Paul Dattoli

Technologist
Partners

 

Posted by: Paul Dattoli
5/30/2008

 

The trajectories of connected health and the advanced medical home are no doubt on a collision course. The vision of the medical home is touted by multiple professional groups (i.e. ACP, AAFP, AAP), CMS, and even some insurance companies as the path forward in dealing with a fragmented and inefficient system. There is no argument that making this transformation to this new model will require nothing short of an overhaul of the key components of health services delivery (ala Donabedian): Structure, Processes, and Outcomes.

To further this discussion, its worth taking a closer look at how various professional organizations, government entities and payers have already begun to take steps in reaching that goal.

CMS - Medicare (Division B, Section 204 of the Tax Relief and Health Care Act of 2006). This 3 year project aims to introduce reimbursement and incentive payments to physicians, and evaluate the value of “targeted, accessible, continuous, and coordinated, family-centered care to high need populations.”

In terms of the financial obstacles, David Glendinning notes in his report in American Medical News, a publication of the AMA, (www.ama-assn.org/amednews/2008/06/02/gvl10602.htm)

“If Medicare's upcoming medical home demonstration project heeds the advice of a respected AMA-convened panel, primary care physicians participating in the project could receive a variety of additional payments, including a monthly per-beneficiary fee. The increased compensation could total as much as $100,000 per year— depending on the degree to which participating practices have adopted the Medical Home concept.”

North Carolina’s Medicaid program shows improved quality and cost outcomes after adopting several components of the Medical Home in their Community Care of North Carolina (CCNC) program. Estimates are that it has saved the state $195 to $215 million in 2003 and between $230 and $260 million in 2004.


The American Academy of Family Physicians launched TransforMED (www.transformed.com) in 2006 as part of a national demonstration project focusing on helping selected physicians redesign their practices following the Medical Home concept. More accurately, this initiative is guided by the New Model of care proposed in the Future of Family Medicine report of 2004 that builds on the medical home concept but includes specifics about adoption of technologies such as EMRs. This June will mark the end of this project, which followed 36 Family Medicine Practices of various sizes across the country in their efforts to transform their practices. No doubt, interesting lessons learned will further this discussion and identify “real world” challenges.

Capital District Physicians' Health Plan in Albany has chosen TransforMED for a $1M pilot project to transform primary practices into medical homes. The pilot will introduce a new compensation model that pays doctors for all they do— including phone calls and paperwork.

The National Committee for Quality Assurance (NCQA) has has an initiative called Physician Practice Connection, (www.ncqa.org/tabid/631/Default.aspx)

This program recognizes practices that effectively use health information technologies and systematic. “physicians that change their processes and structures to pass recognition standards will be well on their way to accomplishing many of the principles desired in a Patient-Centered Medical Home.”

With this evidence that providers and payers are seemingly on the same page, its fair to say that connected health technologies can facilitate the adoption of the medical home model of care and the more distal goal of improved clinical outcomes and economic efficiency.

Paul Heinzelmann, MD

Project Leader, Operation Village Health
Center for Connected Health

 

Posted by: Paul Heinzelmann, MD
5/30/2008

 

My previous posting was meant to demonstrate how the concept of the medical home has already gained traction among multiple players in the health care marketplace. As Paul Dattoli points out, the name is somewhat confusing, but its origins are decades old. Its aim is simply to have a place where patients know they can go to first when they have health concerns, and that they have a receptive "family" of providers ready to support their medical needs. Perhaps a more timely analogy would be the 'Home Page" of a website.

While in theory the integration of health IT is recognized as important in these position papers and pilot projects, there are few to no details about what technologies beyond the EMR should be considered. In addition, there is a strong emphasis on the management of chronic disease. I see this an inevitable opportunity to inform, educate, and engage the leadership of these initiatives about the value of remote patient monitoring and the vision of connected health. It seems a natural next step to me.

Paul Heinzelmann, MD

Project Leader, Operation Village Health
Center for Connected Health

 

Posted by: Paul Heinzelmann, MD
5/31/2008

 

Chris,

Here's a start-up I came across on Tech crunch offering a remote monitoring service to check in with elderly parents. What would be nice is to combine this capability with Health Advocates who coordinate care efforts with concerned daughters and sons of elderly parents.

http://www.techcrunch.com/2008/01/07/keeping-an-eye-on-grandma-over-the-internet/

Regards,
Geof

Geof Baker


 

Posted by: Geof Baker
6/13/2008

 

Your Comments


This feature is available for Connected Health members only. Please login now or register to continue.

Login

Discussion

The Art and Science of Inspiring Quality in Clinical Medicine
Friday, September 26, 2008 | Jeff Gruen, MD, MBA  | 2 Comments
Connected Health: Expanding its Role to Prevent 30-day Hospital Readmissions
Friday, August 22, 2008 | Allison McDonough, MD  | 5 Comments
Solving the Puzzle of Poor Adherence – Can Connected Health Tools Provide the Missing Pieces?
Thursday, July 24, 2008 | Shanta Griffin, PhD and Alice Watson, MD, MPH  | 7 Comments
Can Connected Health survive the political economy of health care?
Tuesday, June 24, 2008 | Matthew Holt  | 3 Comments
Connected Health and the Medical Home: Savior or Distraction?
Tuesday, May 27, 2008 | Joseph Kvedar, MD  | 6 Comments
Connected Health in the Developing World
Monday, March 24, 2008 | Paul Heinzelmann  | 15 Comments
Can Second Life serve as a virtual training ground for individuals with poor social skills?
Monday, February 25, 2008 | Dr. Jerome Schultz  | 9 Comments
How Reliable is Reliable in Connected Health?
Monday, January 21, 2008 | Doug McClure  | 9 Comments
Self-Insured Companies: Low-Hanging Fruit for Consumer-Driven Telehealth?
Monday, November 26, 2007 | Malcolm Burwell  | 3 Comments
What Will Microsoft's HealthVault Mean to the Telehealth Community?
Thursday, October 18, 2007 | Vince Kuraitis and Tim Gee  | 5 Comments
Causing What Isn’t
Monday, August 20, 2007 | Joseph Kvedar  | 2 Comments
Revolutionizing Healthcare
Tuesday, June 19, 2007 | Jeff Gruen  | 6 Comments
Personal Health Management
Monday, May 21, 2007 | Joseph Ternullo  | 3 Comments
Medical Education of the Future?
Friday, April 27, 2007 | Ramesh Ramloll  | 2 Comments
Using Telemedicine to Create Intimacy
Monday, April 9, 2007 | Jon Darsee  | 12 Comments
Can we use Web 2.0 in Health Care?
Friday, December 8, 2006 | Sally Lakeman  | 10 Comments
The Changing Care Provider
Wednesday, October 11, 2006 | Ateret Haselkorn  | 4 Comments
A Metric for Connected Health Success?
Friday, October 6, 2006 | Joseph Kvedar  | 9 Comments
Impediments to Technology Adoption
Monday, September 25, 2006 | Neil Wasserman  | 5 Comments
Behavioral Telehealth
Wednesday, July 26, 2006 | Steven Locke  | 5 Comments
Will MediPare Come to Pass?
Wednesday, June 14, 2006 | Ashok Boghani  | 14 Comments
A Home Care Perspective
Friday, May 5, 2006 | Kathy Duckett  | 4 Comments
The True Burden of Connected Health?
Wednesday, March 22, 2006 | Ravi Nemana  | 7 Comments
The Future of the Hospital
Friday, March 17, 2006 | Joseph Coughlin  | 6 Comments
The Role of Consumer Grade Techologies
Sunday, January 8, 2006 | Joseph Kvedar  | 7 Comments
 
 

Newsletter Signup

Go